Warranty Information

Standard Warranty Conditions

​

​

The trolley and charger are covered by a 24-month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse or misuse (as set out in the relevant manual) or commercial use is not covered. Motocaddy batteries are covered by a separate warranty (12-month Lead-acid / 24-month Lithium) and can be registered online using our Warranty Registration form.

The standard Motocaddy warranty only covers purchases made in the UK and Republic of Ireland, for use in the UK and Republic of Ireland. If you encounter a problem with your trolley, battery, or charger within the warranty period, please contact the place of purchase or contact us directly to allow us to rectify the problem as soon as possible. In the unlikely event you need to make a claim you must provide your proof of purchase so please ensure this is retained.

If we diagnose that you require a spare part, we will send it to you by post with fitting instructions (if necessary). Failing which we will collect, repair (if possible), and return the faulty product (or its replacement) at our cost (in the case of a faulty trolley, this must be in its original packaging). If the fault is not covered by these warranty conditions, you will be liable for the courier and admin charges plus the costs of parts and labour. A repair will normally be carried out but in the unlikely event that the trolley, battery, or charger cannot be fixed, a replacement will be given. Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase.

The warranties contained herein are offered as an extra benefit and do not affect your statutory rights as a consumer. These warranties are non-transferrable.​

​​​

Motocaddy NCM Lithium Battery Warranty

​

The Motocaddy Lithium battery and charger are both covered by a full 24-month warranty from the date of purchase. In addition to the standard 24-month warranty, Motocaddy offers a 5-year warranty (additional 3 years) on the battery (this excludes the charger and the battery cable). Both the standard and 5-year warranties only cover purchases made in the UK and Republic of Ireland, for use in the UK and Republic of Ireland.

In order to qualify for the 5-year warranty (additional 3 years) the battery must be registered online using the relevant Warranty Registration form within 45 days of purchase.

The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse or misuse or commercial use is not covered. Motocaddy warrants that all NCM Lithium batteries will retain 65% of the original rated capacity (Wh).

Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase. The warranties contained herein are offered as an extra benefit and do not affect your statutory rights as a consumer. We reserve the right to request proof of purchase. We also reserve the right depending on location to charge for shipping on any new replacement battery and this will be at our discretion at the time of replacement.

Motocaddy Lithium Batteries are subject to the standard Motocaddy warranty terms & conditions.

​​​​​​

Standard LitePower Lithium Warranty

​

The LitePower battery and charger are both covered by a 24-month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse or misuse or commercial use is not covered.

It is important to note that the Battery Management System (BMS) in your LitePower battery is designed to protect your battery from over-discharge - a condition proved to seriously shorten the life of your battery. If the battery is left discharged for more than two weeks, the BMS may prevent charging to protect the battery. If this occurs, please contact LitePower for advice. If a reset is required, the remaining warranty period will be voided.

The standard LitePower warranty only covers purchases made in the UK and Republic of Ireland, for use in the UK and Republic of Ireland. If you encounter a problem with your battery or charger within the warranty period, please contact the place of purchase or call us direct to allow us to rectify the problem as soon as possible. In the unlikely event that you need to make a claim you must provide your proof of purchase so please ensure this is retained.

A repair will normally be carried out but in the unlikely event that the battery or charger cannot be fixed, a replacement will be given. Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase. The warranties contained herein are offered as an extra benefit and do not affect your statutory rights as a consumer.

​

Motocaddy Accessories & Bag Warranty

​

Motocaddy Accessories and Bags are covered by a 12-month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse, misuse, or commercial use is not covered.

The standard Motocaddy warranty only covers purchases made in the UK and Republic of Ireland, for use in the UK and Republic of Ireland. If you encounter a problem within the warranty period, please contact the place of purchase or call us direct to allow us to rectify the problem as soon as possible. In the unlikely event that you need to make a claim you must provide your proof of purchase so please ensure this is retained. Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchas