top of page

Refund & Returns Policy

1. Returns Policy

Your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be:
* Unused and in the same condition that you received it.
* In its original packaging.
* Accompanied by a receipt or proof of purchase.
 
Please note that the Sale Items are not eligible for return.

How to Initiate a Return
To start a return, please email us at info@golfcaddy.co.za with your order number and the reason for the return. We will provide you with instructions on how to proceed.

Shipping for Returns
You will be responsible for paying the shipping costs to return the item. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot be held liable for lost items.

2. Refund Policy

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow for 5-7 business days for the refund to reflect in your account, depending on your bank's processing times.

Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us at info@golfcaddy.co.za within 48 hours of delivery with photos of the product. We will arrange to have the item collected and a replacement sent out to you at our expense.
​
Last Updated: 19 February 2026.

bottom of page